{"xsrfToken":"132beee97c1e3ba6605c47fbd70b368c389ca81e_lout","branding":{"id":"2","key":"sd","name":"ICT","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2c7cd4","headerLinkHoverBGColor":"#2c7cd4","headerBadgeColor":"#2c7cd4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9ef224ea-63ff-4ec0-8a46-372d0fadd85e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NWQyNGVlOC1hNTkyLTRhNWUtYmNmYS0wYzM1YTE3ZjM5ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllZjIyNGVhLTYzZmYtNGVjMC04YTQ2LTM3MmQwZmFkZDg1ZSI6WyJyZWFkIl19LCJleHAiOjE3MjU5MDM2NzMsIm5iZiI6MTcyNTkwMzA3M30.XBY8I3S8qKlNmGVtousPV2O-282lZyhfhkAVpipWABo&client=55d24ee8-a592-4a5e-bcfa-0c35a17f39ee&mode=fit","logoId":"9ef224ea-63ff-4ec0-8a46-372d0fadd85e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FIT Helpdesk","sharedPortalName":"Helpdesk FIT","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the FIT Helpdesk","sharedPortalName":"Helpdesk FIT","localeDisplayName":"English (United States)"},"cs-CZ":{"helpCenterTitle":"Vítejte v helpdesku FIT","sharedPortalName":"Helpdesk FIT","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"cs-CZ","userLanguageTag":"en-US","portalThemeColor":"#007ac2","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"sd","projectId":10011,"serviceDeskId":2,"name":"ICT","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"170","name":"Access to ClusterFIT","descriptionHtml":"","callToAction":"Access to ClusterFIT","introHtml":"<p>Request to access ClusterFIT</p>","icon":10467,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[56],"key":""},{"id":"177","name":"Apple developer program","descriptionHtml":"<p>Please provide application name you want to develop and manage at <a href=\"https://appstoreconnect.apple.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">AppStoreConnect</a>. More information can be found at <a href=\"https://ist.cvut.cz/nase-sluzby/apple-developer-program/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ist.cvut.cz</a></p>","callToAction":"Apple developer program","introHtml":"<p>Request access to Apple developer program</p>","icon":10570,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[15],"key":""},{"id":"40","name":"Card access","descriptionHtml":"<p>More info can be found at <a href=\"https://ist.cvut.cz/en/our-services/building-entrance-system/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ist.cvut.cz</a></p>","callToAction":"Card access","introHtml":"<p>Allow or deny access with ISIC/CTU employee card/keychain. <a name=\"chip%2CK4%2Cdoor%2Centrance\" target=\"_blank\"></a></p>","icon":10543,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[14],"key":""},{"id":"187","name":"Courses (Course Pages)","descriptionHtml":"","callToAction":"Courses (Course Pages)","introHtml":"<p>Request support or report issue related to Courses (<a href=\"https://courses.fit.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://courses.fit.cvut.cz</a>)</p>","icon":10576,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[12],"key":""},{"id":"116","name":"Create new server (English)","descriptionHtml":"","callToAction":"Create new server (English)","introHtml":"<p>Request to create new VM server in CloudFIT</p>","icon":10550,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[40],"key":""},{"id":"192","name":"CTU data warehouse (DWH)","descriptionHtml":"","callToAction":"CTU data warehouse (DWH)","introHtml":"<p>E.g.: I need data, I need information</p>","icon":10510,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[12],"key":""},{"id":"32","name":"E-mails","descriptionHtml":"<p>Try to resolve your issue with the <a href=\"https://help.fit.cvut.cz/email/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HelpFIT manual</a>.</p>","callToAction":"E-mails","introHtml":"<p>E.g. report spam, create a mailing list or alias. <a name=\"email%2Cmail%2Cpost%2Cexchange%2Cmailbox%2Coutlook\" target=\"_blank\"></a></p>","icon":10492,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[11],"key":""},{"id":"184","name":"fittable (new timetable)","descriptionHtml":"","callToAction":"fittable (new timetable)","introHtml":"<p>Request support or report issue on new timetable (<a href=\"https://timetable.fit.cvut.cz/new/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://timetable.fit.cvut.cz/new/</a>)</p>","icon":10566,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[12],"key":""},{"id":"178","name":"Fray","descriptionHtml":"","callToAction":"Fray","introHtml":"<p>E.g.: request password reset on fray servers</p>","icon":10571,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[12],"key":""},{"id":"186","name":"GitLab","descriptionHtml":"","callToAction":"GitLab","introHtml":"<p>Request support or report issue related to faculty GitLab (<a href=\"https://gitlab.fit.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://gitlab.fit.cvut.cz</a>)</p>","icon":10575,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[12],"key":""},{"id":"182","name":"Grades","descriptionHtml":"","callToAction":"Grades","introHtml":"<p>Submit a request or report issue (<a href=\"https://grades.fit.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://grades.fit.cvut.cz</a>)</p>","icon":10573,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"180","name":"HelpFIT","descriptionHtml":"","callToAction":"HelpFIT","introHtml":"<p>Requests on HelpFIT (help.fit.cvut.cz)</p>","icon":10505,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[15],"key":""},{"id":"191","name":"JIRA","descriptionHtml":"","callToAction":"JIRA","introHtml":"<p>E.g request system change or report issue in JIRA software</p>","icon":10581,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[12],"key":""},{"id":"188","name":"KOSapi","descriptionHtml":"<p><a href=\"https://kosapi.fit.cvut.cz/projects/kosapi/wiki\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">KOSapi WiKi</a></p>","callToAction":"KOSapi","introHtml":"<p>Request support or report issue related KOSapi (<a href=\"https://kosapi.fit.cvut.cz/api/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://kosapi.fit.cvut.cz/api/3</a>)</p>","icon":10577,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[12],"key":""},{"id":"41","name":"Login-related problem","descriptionHtml":"<p>- <a href=\"https://help.fit.cvut.cz/accounts/en/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>HelpFIT - User accounts</b></a><br> - To login into <a href=\"https://help.fit.cvut.cz/vpn/en/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">VPN</a>, use <a href=\"https://help.fit.cvut.cz/accounts/en/index.html#fit-password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FIT password</a><br> - To login into <a href=\"https://ist.cvut.cz/nase-sluzby/office-365/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Office365</a> applications, use <b>username@cvut.cz</b> and <b>CTU password</b><br> - For <a href=\"https://help.fit.cvut.cz/eduroam/en/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">eduroam</a> WiFi, use <b>username@cvut.cz</b> and <a href=\"https://usermap.cvut.cz/profile/me/settings/eduroam-password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">eduroam password</a><br> - To login into <a href=\"https://help.fit.cvut.cz/rooms/classrooms/en/index.html#computers\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">classrooms</a>, use <b>CTU username/password</b><br> - To reset <b>fray</b> password, please use <a href=\"https://fitcvut.atlassian.net/servicedesk/customer/portal/2/group/12/create/178\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this form</a> or select <b>24 - Fray</b></p>","callToAction":"Login-related problem","introHtml":"<p>Logins related to faculty or university applications. <a name=\"expiration%2Creset\" target=\"_blank\"></a></p>","icon":10513,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[14],"key":""},{"id":"199","name":"Notification from ICT by the head of department.","descriptionHtml":"","callToAction":"Notification from ICT by the head of department.","introHtml":"<p>It is needed to notify something from ICT to FIT users. The approval from the head of department is required.</p>","icon":10569,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"110","name":"Obnovit data ze zálohy","descriptionHtml":"","callToAction":"Obnovit data ze zálohy","introHtml":"<p>Žádost o obnovu celého VM, celého disku anebo konkrétní adresářové struktury uvnitř VM v CloudFIT</p>","icon":10468,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[40],"key":""},{"id":"185","name":"PagesFIT","descriptionHtml":"","callToAction":"PagesFIT","introHtml":"<p>Request support or report issue related to PagesFIT (<a href=\"https://pages.fit.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://pages.fit.cvut.cz</a>)</p>","icon":10574,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[12],"key":""},{"id":"48","name":"Prepare for streaming","descriptionHtml":"","callToAction":"Prepare for streaming","introHtml":"<p>Prepare room hardware for streaming or recording. <a name=\"camera%2Cwebcam%2Cmicrophone\" target=\"_blank\"></a></p>","icon":10568,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[57],"key":""},{"id":"190","name":"PrintFIT","descriptionHtml":"","callToAction":"PrintFIT","introHtml":"<p>Request support or report issue related to faculty PrintFIT (<a href=\"https://print.fit.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://print.fit.cvut.cz</a>)</p>","icon":10579,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[12],"key":""},{"id":"181","name":"ProfileFIT","descriptionHtml":"","callToAction":"ProfileFIT","introHtml":"<p>E.g.: request FIT password reset (<a href=\"https://profile.fit.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://profile.fit.cvut.cz</a>)</p>","icon":10572,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[12],"key":""},{"id":"179","name":"ProjectsFIT","descriptionHtml":"","callToAction":"ProjectsFIT","introHtml":"<p>Request support or report issue on ProjectsFIT (<a href=\"https://projects.fit.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://projects.fit.cvut.cz</a>)</p>","icon":10478,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[12],"key":""},{"id":"111","name":"Přístup ke sdílenému serveru s GPU kartou","descriptionHtml":"","callToAction":"Přístup ke sdílenému serveru s GPU kartou","introHtml":"<p>Žádost o přístup do serveru s GPU kartou v CloudFIT.</p>","icon":10516,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[40],"key":""},{"id":"172","name":"Recording studio","descriptionHtml":"","callToAction":"Recording studio","introHtml":"<p>Send a question about recording studio. More information</p>","icon":10567,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[57],"key":""},{"id":"68","name":"Report incident","descriptionHtml":"","callToAction":"Report incident","introHtml":"<p>Report a generic incident linked to services provided by the ICT department. <a name=\"problem%2Cincident%2Cissue\" target=\"_blank\"></a></p>","icon":10472,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[17],"key":""},{"id":"173","name":"Request AV technics rent","descriptionHtml":"","callToAction":"Request AV technics rent","introHtml":"<p>E.g: Rent conference speaker or microphone.</p>","icon":10569,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[57],"key":""},{"id":"71","name":"Request change","descriptionHtml":"","callToAction":"Request change","introHtml":"<p>File a generic request for a new a service or a change of an existing one provided by the ICT department. <a name=\"adjustment%2Cfeature%2Cit\" target=\"_blank\"></a></p>","icon":10532,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[17],"key":""},{"id":"114","name":"Request change of actual VM configuration (English)","descriptionHtml":"","callToAction":"Request change of actual VM configuration (English)","introHtml":"<p>Request to change the properties of an already existing VM in CloudFIT (Activating VM backup, placing the VM behind the faculty web transparent proxy, adding a disk, changing the RAM size, changing the number of CPUs, ...</p>","icon":10469,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[40],"key":""},{"id":"43","name":"Request hardware from ICT depot or borrow hardware","descriptionHtml":"","callToAction":"Request hardware from ICT depot or borrow hardware","introHtml":"<p>For example, monitor, ethernet cable or mouse and keyboard. <a name=\"device%2Cflash%2Cdrive%2Cmouse%2Ccomputer%2Ckeyboard%2Cborrow%2Clend\" target=\"_blank\"></a></p>","icon":10496,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[15],"key":""},{"id":"44","name":"Request software installation","descriptionHtml":"","callToAction":"Request software installation","introHtml":"<p>Request help with software installation on your device on in the classrooms. <a name=\"program%2Capplication%2Clicence%2Clicense\" target=\"_blank\"></a></p>","icon":10525,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[12],"key":""},{"id":"45","name":"Request software license","descriptionHtml":"","callToAction":"Request software license","introHtml":"<p>For example, a Grammarly license. <a name=\"support%2Cactivate%2Cexpiration%2Cexpire%2Clicence\" target=\"_blank\"></a></p>","icon":10513,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[15],"key":""},{"id":"117","name":"Request to access server with GPU card (English)","descriptionHtml":"","callToAction":"Request to access server with GPU card (English)","introHtml":"<p>Request to access server with GPU card in CloudFIT.</p>","icon":10516,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[40],"key":""},{"id":"115","name":"Request to restore server data (English)","descriptionHtml":"","callToAction":"Request to restore server data (English)","introHtml":"<p>Request to restore the entire VM, the entire disk, or a specific directory structure inside the VM in CloudFIT.</p>","icon":10468,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[40],"key":""},{"id":"33","name":"Telephones","descriptionHtml":"","callToAction":"Telephones","introHtml":"<p>Telephone services (VoIP). <a name=\"call%2Cphone%2Cwire%2Cline\" target=\"_blank\"></a></p>","icon":10533,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[11],"key":""},{"id":"183","name":"timetable (old)","descriptionHtml":"","callToAction":"timetable (old)","introHtml":"<p>Request support or report issue on old timetable (<a href=\"https://timetable.fit.cvut.cz/old\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://timetable.fit.cvut.cz/old</a>)</p>","icon":10566,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[12],"key":""},{"id":"189","name":"Usermap API (USERapi)","descriptionHtml":"","callToAction":"Usermap API (USERapi)","introHtml":"<p>Request support or report issue related Usermap API (<a href=\"https://kosapi.fit.cvut.cz/usermap/v1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://kosapi.fit.cvut.cz/usermap/v1</a>)</p>","icon":10578,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[12],"key":""},{"id":"39","name":"VPN","descriptionHtml":"<p>Before you create this ticket, check the <a href=\"https://help.fit.cvut.cz/vpn/en/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HelpFIT manual</a>.</p>","callToAction":"VPN","introHtml":"<p>Report problems and request support for VPN. <a name=\"network%2Cinternal%2Cconnection\" target=\"_blank\"></a></p>","icon":10526,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[13],"key":""},{"id":"109","name":"Vytvořit server","descriptionHtml":"","callToAction":"Vytvořit server","introHtml":"<p>Žádost o vytvoření serveru v CloudFIT</p>","icon":10550,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[40],"key":""},{"id":"157","name":"WebFIT","descriptionHtml":"","callToAction":"WebFIT","introHtml":"<p>Requests on Faculty Web - Content change, publication of advertisements, ...</p>","icon":10487,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"37","name":"WiFi","descriptionHtml":"<p>Try to resolve you using with the <a href=\"https://help.fit.cvut.cz/eduroam/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HelpFIT manual</a>.</p>","callToAction":"WiFi","introHtml":"<p>E.g. request to create a guest WiFi or problems with connection. <a name=\"wifi%2Cvifi%2Cvifi%2Cguest%2Cinternet%2Ceduroam\" target=\"_blank\"></a></p>","icon":10474,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[13],"key":""},{"id":"38","name":"Wired connection","descriptionHtml":"<p>Try to resolve your issue with the <a href=\"https://help.fit.cvut.cz/eduroam/cable.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HelpFIT manual</a>.</p>","callToAction":"Wired connection","introHtml":"<p>E.g. request to activate ethernet port. <a name=\"internet\" target=\"_blank\"></a></p>","icon":10477,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[13],"key":""},{"id":"112","name":"Změnit vlastnosti serveru","descriptionHtml":"","callToAction":"Změnit vlastnosti serveru","introHtml":"<p>Žádost o změnu vlastností již existujícího VM v CloudFIT (Aktivace zálohování VM, umístění VM za fakultní webovou transparentní proxy, přidání disku, změna velikosti RAM, změna počtu CPU, ...</p>","icon":10469,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[40],"key":""},{"id":"23","name":"E-mailed_request","descriptionHtml":"","callToAction":"E-mailed_request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fitcvut.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"31","name":"MS Teams","descriptionHtml":"<p>Visit <a href=\"https://help.fit.cvut.cz/microsoft-365/teams/faq.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HelpFIT</a> and check out Frequently Asked Questions (FAQ) which may help you resolve your issue. <br class=\"atl-forced-newline\">If you can't install, run or log into application, use exactly this form. <br class=\"atl-forced-newline\">Report other issues on <a href=\"https://helpdesk.cvut.cz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">helpdesk.cvut.cz</a>. 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